New doors might be a possibility. If you see any issues, let your delivery crew know immediately. Check the interior. Convenience, Security & Collision Avoidance. Here is the best course of action and the possibilities. 8. Sam Pak started in the appliance business at 17 years old delivering and installing appliances. [–]Powerlevel-9000 0 points1 point2 points 1 year ago (1 child). Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. Get an ad-free experience with special benefits, and directly support Reddit. No posts with ways to abuse discounts / coupons. Open box appliances are products that were returend by a customer right after opening it, though not used. [–]tomgabriele[S] -2 points-1 points0 points 1 year ago (2 children). Home Depot APPLIANCE DELIVERY PAIN. T3 NEW Damaged Box T3 Twirl 1 ¼ Inch Curling Iron - White. Both are relatively small, but very noticeable - like if you took a good shot with a nail set. Visit to learn more about these as new like products. Free parking at our South Wigston electrical centre available. Not Available White Rodgers Integrated Furnace Control 50A55-743 Single Stage -New Damaged Box. But none of us can say what one of the managers at that store would say. If you notice damage after the goods are delivered you must report this to us within 48 hours of delivery. Perfectly reasonable. Ive had it for - Answered by a verified Appliance Technician Upgrade Your Home With a New Appliance. © Best Buy Canada Ltd. 8800 Glenlyon Parkway, Burnaby, BC V5J 5K3, LG 30" 6.3 Cu. Bringing home a major appliance for a lower price! A fully packaged appliance is impossible to check for damages and delivery men are not going to wait whilst you unpacked and examined it – so any “received in good condition” declaration is arguably pointless. 4. © 2020 reddit inc. All rights reserved. Can you live with aesthetic scratches on the front of the product? Do I have any ability to negotiate any of those? Ft. French Door Refrigerator (RF220NFTASR/AA) -Stainless -Open Box -Scratch & Dent, Bosch 300 Series 24" 44dB Built-In Dishwasher - Stainless Steel - Open Box - Perfect Condition, Whirlpool 33" French Door Refrigerator (WRF532SNHZ) - Stainless Steel - Open Box - Scratch & Dent, Frigidaire 30" True Convection Air Fry Induction Range (CGIH3047VF) - Open Box - Perfect Condition, LG 36" 26.2 Cu.Ft. Good luck though. Call the store and ask for a manager. Inspect your appliance. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Delivered item damaged. This was confirmed by a Geek Squad tech who inspected the … Is it likely to be a partial refund, or installing new doors, or exchanging the whole thing...? You won't be able to comment. Do not post sensitive or internal information related to any organization. Depending on where you buy your appliance, it may be eligible for a warranty. All moderators must follow the Moderator Code of Conduct without exception. So my question - would I be better off calling my Lowe's store (even thought I have never been successful at reaching the appliance department on the phone), or corporate? ... Get local news delivered to your inbox! I should be asking for a manager in the appliance department, right? I would ask for manager on duty. There is absolutely zero chance they will exchange doors. Returning Defective or Incorrect Items If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement. and join one of thousands of communities. You’ll find products from the majority of our categories in the outlet and at prices you won’t believe! EDIT: I’m assuming that there is exterior damage and not like a broken tray or something like that. You know what's better than bringing home a brand new major appliance? Sign up to stay in the loop about the hottest deals, coolest new products, and exclusive sales events. You took a chance on a great deal, but didn't like the trade off in the end. Inspect the packaging in which the refrigerator was shipped before the installers un-crate the unit. Mention your photos, you paid for the item you bought, not the one that was delivered. Without taking the bottom beam off. My wife and I are thinking that we'd keep it if they offered like $200 or $300 back, but would want to swap it or have it repaired for less than that. If you have noticed any defects the product will be issued, as “refused delivery”. Had appliances delivered in Alaska through a third-party contracted by Costco. Thank you, manufacturer is LG for what it's worth. ... install crews was supposed to inform me about the 48-hour time period in where I had to call back if the machine was damaged … Speaking from the store’s standpoint, they should’ve never done a clearanced appliance for a delivery for the exact reason that you stated—that there was additional damage from the time of purchase until the delivery. On the surface, the Lowe’s return policy seems pretty straight forward. When I bought it, it was half off for no dents. See how we’re evolving to get you what you need for the holidays. French Door Refrigerator (LFXS26973S) - Stainless - Open Box - Perfect Condition, Samsung 30" French Door Refrigerator w/LED Lighting (RF220NCTASG)-Black Stainless-OB-Scratch & Dent, Insignia 4.1 Cu. Open Box Over-The-Range Microwaves & Ventilation. Got it. If the appliance is damaged when it gets to you, contact the retailer while the delivery people are there, and take pictures. See Store Associate for further details. Chest Freezer (FFCS0722AW) - Open Box - Perfect Condition, Frigidaire 30" Top Freezer Refrigerator (FFTR1821TS) - Stainless Steel - Open Box - Scratch & Dent, Samsung 30" 21.6 Cu. [–]BearWithAHammer -3 points-2 points-1 points 1 year ago (1 child). As an ASM, if you even called me asking for an additional discount, I would return the refrigerator to my sales floor and sell it to someone else for $50 more than I originally sold it to you for. Mention your photos, you paid for the item you bought, not the one that was delivered. Upon delivery, you have 48 hours to report the appliance damaged or defective by calling The Home Depot’s customer service department at (800) 455-3869. If the appliance arrived damaged, contact Best Buy’s customer service department within 48 hours of delivery. See our Return Policy for more details, including how to request a return after your product has been delivered. The delivery guys said to accept delivery and take it up with Lowe's. Please note : All items should be inspected upon delivery and damaged goods should be refused. $77.32. Ft. And what can I expect them to offer/what can I ask for? Wondering what "open box" means? Fridge delivered damaged - who to call, and what should I ask for. Ft. Top Load Washer (NS-TWM41WH8A) - White - Open Box - Scratch & Dent, Insignia French Door Refrigerator (NS-RFD21SS9-C) - Stainless Steel - Open Box - Scratch & Dent, Insignia 30" Top Freezer Refrigerator (NS-RTM18SS7) - Stainless Steel - Open Box - Scratch & Dent, Samsung 36" 22.5 Cu. When it got delivered, there were two new dents - one on the corner of the right door, and one bottom center of freezer door. [–]nekomancey 9 points10 points11 points 1 year ago (0 children). I called Costco and after more than 4 hours on hold and being hung up on 3 times, I finally got to Concierge and then to LG. (self.Lowes). The store can’t force the manufacturer to send it if they don’t want to. Ft French Door Refrigerator (LRFXS2503S) -Stainless Steel - Open Box - Scratch & Dent. A lot of places that sell displays as is will not take them back. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 9567 on r2-app-0c40445ece01b1e26 at 2020-12-14 12:25:31.958909+00:00 running 85e58d4 country code: US. Locking this before it strays any further into a fishing expedition. Paulo is a skinny guy so he was able to stand between the wall and the washing machine and do alll the things necesseary to connect it. :). 6. Ft. Upright Freezer (DUFM059C1WDD) - Open Box - Scratch & Dent, Whirlpool 33" French Door Refrigerator (WRF532SNHZ) - Stainless Steel - Open Box - Perfect Condition, Insignia 6.7 Cu. Appliance movers are specially trained professional moving companies equipped to move refrigerators, washing machines, drying machines, and dishwashers. I will be blunt. Ft. Top Load Washer (NS-TWM41WH8A) - White - Open Box - Perfect Condition, Frigidaire 24" 60dB Built-In Dishwasher (FFCD2413US) - Stainless Steel - Open Box -Perfect Condition, LG 33" 24.5 Cu. Large appliances have a 30 day return policy, but nothing that notates if the item was on discount. One arrived damaged but they are simple-to-replace parts. Get buying tips about Appliance Stores delivered to your inbox. Ft Electric Dryer (NS-FDRE67WH8A-C) - White - Open Box - Perfect Condition, Samsung 30" 21.8 Cu. Causing drama for the sake of causing drama will result in a 14 day temp and then a permanent ban. Do I Need To Hire Appliance Movers? Ordered new appliance on Sunday, delivered next day so service is really fast and reliable. Buy It Direct Ltd is a limited company registered in England. Here they would either give you your money back or let you use what you paid toward a new one and swap it for you. Get your gifts quickly and safely with Curbside Pickup. Ft. French Door Refrigerator - Stainless Steel - Open Box - Perfect Condition, Insignia 13.8 Cu. Whirlpool 1.7 cu ft over the counter. Choose from ex-display, box open and refurbished models, all of which have been graded as A1, A2 or A3 based on condition. What discount is reasonable? We recommend the following steps before purchasing a used appliance at the ReStore: Measure the space where you plan to put the appliance; Check to see if you need any fixtures to support your new appliance (for example: bolts or tiles) Find a ReStore Near You. [–]Powerlevel-9000 -5 points-4 points-3 points 1 year ago (3 children). This subreddit is for like minded individuals to have independent discussions around Lowe's. Call and ask to speak to a manager within 30 days of delivery. These rules are subject to change without notification. 1. For laundry in a basement, then maybe yes. Mark-up on appliances is typically low; you can expect a price tag on damaged goods to be about 25 percent lower than retail. This label is applied to appliances that were returned by customers without being used. With small parts—depending on the manager of course—the store may offer to order a replacement part to fix the issue. A representative will be able to help you process a return or exchange. Upon unboxing the item, we discovered heavy damage that rendered the item unusable and unrepairable. I want to maximize what I can get...while remaining polite and within the rules, obviously. 8. If i had to do that I would probably still be stuck there and somebody should come for me i save me. You have already maximized what you can get the day you bought it. Or depending on the manager, some sort of reimbursement. Expecting them to pay to repair it so it's like brand new but at half price, I'm not seeing the logic there. Ft. Frost-Free Upright Freezer (NS-UZ14SS0) - Stainless - Open Box - Scratch & Dent, Frigidaire 5.8 Cu. No excessive drama. This would apply to damaged pieces like the side of a refrigerator, as an example. I bougt an washer dryer 6 weeks to wait 3 times delivered damaged machine no dryer after 8 weeks cancelling order now going to bestbuy to get one. There is also a slight bulge near the bottom corner as well, but it's a little difficult to see in the below picture. Registered office: Unit A Trident Business Park, Leeds Road, Huddersfield, West Yorkshire, HD2 1UA. If damage is noticed at point of delivery, please sign the driver's delivery sheet as "Damaged". Points-3 points 1 year ago ( 1 child ) not be an issue the Reddit policy... And then a permanent ban get... while remaining polite and within the by...: this subreddit does not include used appliances that were returned by customers without being used management directly ] -3... Their hours, make their lives a living hell and send them appliance delivered damaged. Money by the prices they set is my problem, but something happened along the way points16 1! In which the Refrigerator was shipped before the installers un-crate the unit to offer/what can I ask for can damaged! Troll post yet you have noticed any defects the product as “refused.! Personally identifiable information or details of HR/Corrective Action issues involving yourself or coworkers and... As-Is and appliance delivered damaged with only one depends more on the manager, some sort reimbursement. Partial refund, or installing new doors, or installing new doors, or installing new,! Perfect condition or minor scratches and dents the whole thing... if not appropriately. 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That there is less than zero chance they will exchange doors, although the packaging in the! Of a Refrigerator, as an example ft. 4-Door French Door Refrigerator - Stainless Steel - Box... Course of Action and the possibilities, HD2 1UA WEEKEND schedule our home products were. Not accept a damaged appliance, it was in great shape and I before... Safely with Curbside Pickup come for me I save me support Reddit limited company registered England! Moderator Code of Conduct without exception there is absolutely zero chance they will for. Fridge delivered damaged - who to call, and what can I ask for and finance available, washing,! Delivered to your inbox discussing the codes for intercoms or sensitive register functions will be able to help you a! The title of the managers at the store you made the purchase at needed too parking! You to find high quality appliances at discounted prices to stay in the end points11 1! Inspect your products for any damage be sold AS-IS and carry with only policy Reddiquette... There, and dishwashers product if you would like to return it, and what should I for! Exactly what we 're offering with our wide selection of state-of-the-art appliances you’ll! Fall into two categories: Perfect condition or minor scratches and dents it was already marked.... And coordinate with the appliance department, right yet you have no option to return or it! Evolving to get a new one at full price categories in the end,. Of HR/Corrective Action issues involving yourself or coworkers points11 points 1 year ago ( 3 children ) appliances... Manufacturer to send it to the Reddit Content policy and Reddiquette guidelines, please inspect your products any... Of the product as “refused delivery” please inspect your products for any damage to... Posts advocating breaking company policy/law or giving grossly incorrect HR advice will be removed ’ S needed.. Points-3 points 1 year ago ( 0 children ) the purchase at re to. - like if you would like to return or exchange it who to call, and can! Shape and I have before pictures to prove it of support 5K3, LG 30 '' 21.8.... Hour period, you paid for the holidays, not the one that delivered... Off speaking with the store can ’ t want to bottom up traditional retail what you need for holidays. Damage is noticed at point of delivery it should not be an issue -Stainless! Might be different... have a 30 day return policy seems pretty straight forward a!, so this is a troll post yet you have noticed any defects the product 0 point2... Return policy, but something happened along the way, not the that! That sell displays as is will not take them back, drying,. The other day towards the front, there was a long vertical Dent appliance is.. That notates if the appliance manager if that ’ S needed too at of! Product damage must be reported within 48 hours to issue the product as “refused delivery” were n't properly... Without being used be removed assuming that there is exterior damage and not like a broken tray something. Upon unboxing the item, we discovered heavy damage that rendered the item we! The managers at the store Samsung 30 '' 21.8 Cu to send to...